Retail Sales Manager

Brand: 7 Bazaari

Experience: Minimum 10 years

Locations Managed: Khan Market, Netaji Subhash Place, Green Park, Gurgaon + 6 kiosks

Role Overview

The Retail Sales Manager will oversee sales performance, store operations, and customer experience across all 7 Bazaari retail formats. This role requires an experienced retail leader who understands aspirational mass-luxury retail, excels in customer engagement, and is equally strong in operations, SOP adherence, and team leadership.

Key Responsibilities

Sales & Store Performance

Drive sales targets across all stores and kiosks

Track daily and monthly performance, ABV, and conversion

Support in-store campaigns and product launches

Customer Experience

Ensure a warm, premium, and customer-friendly experience across all outlets

Train teams on customer interaction, upselling, and brand storytelling

Handle key customer escalations and ensure high service standards

Hiring & Training (Primary Focus)

Lead hiring of store teams and Store Managers

Conduct regular training on product knowledge, SOPs, and sales skills

Mentor teams through store visits, reviews, and performance feedback

Operations & SOPs

Ensure strict adherence to retail SOPs, hygiene, inventory, and cash handling

Coordinate with supply chain and warehouse teams for smooth stock flow

Monitor shrinkage, damages, and operational discipline

Reporting

Review MIS, manpower productivity, and store-wise performance reports

Share insights and corrective actions with management

Candidate Profile

10+ years of experience in retail sales and operations

Experience managing multi-store retail chains

Background in aspirational mass, premium, or luxury retail preferred

Strong customer-facing and interpersonal skills

Process-driven with solid understanding of SOPs and operations

Passionate about hiring, training, and people development

Why 7 Bazaari

Work with a heritage-led, fast-growing retail brand

High ownership role influencing sales, teams, and customer experience

Exposure to both flagship stores and kiosk formats