Retail Operations Manager

We are looking for a highly driven Retail Operations Manager to lead strategic and operational

initiatives across retail operations. This role will focus on improving operational efficiency, driving

process excellence, managing cross-functional programs, and owning key business metrics.

The ideal candidate comes from a strong operations-heavy retail industry with proven

experience in managing large-scale programs, driving operational improvements, and working

in fast-paced environments.

Key Responsibilities

Own and drive retail operations programs to improve business performance, operational

efficiency, and customer experience.

Manage end-to-end execution of cross-functional initiatives across retail, supply chain,

sales, and business teams.

Analyze operational data, identify performance gaps, and implement scalable process

improvements.

Own and monitor key performance metrics (KPIs), dashboards, and reporting

frameworks.

Design and standardize operating processes, SOPs, and governance structures.

Drive operational excellence initiatives including productivity improvement, cost

optimization, and service quality enhancement.

Collaborate with leadership to translate business strategy into operational execution

plans.

Lead problem-solving initiatives to address operational challenges and bottlenecks.

Ensure timely delivery of programs while managing stakeholders and business priorities.

Support central operations and transformation initiatives in a fast-paced environment.

Eligibility / Qualifications

Option 1 MBA Route

24 years of experience post Tier-1 MBA.

Strong exposure to program management, data analytics, or central operations.

Experience in early or mid-stage startup environments preferred.

OR

Option 2 Operations Experience Route

46 years of experience in program management, business operations, strategy, or

analytics roles.

Experience within retail, telecom, FMCG or 2W/4W Dealership preferred.

Proven ability to own business metrics, drive cross-functional initiatives, and manage

large-scale process improvements.

Required Skills & Competencies

Strong retail operations and business operations understanding

Program and project management expertise

Data-driven decision making and analytical thinking

Process improvement and operational excellence mindset

Cross-functional stakeholder management

Performance and KPI management

Problem-solving and structured thinking

Ability to work in fast-paced, high-growth environments

Preferred Experience

Experience managing large retail networks or FMCG, telecom.

Exposure to operational transformation or process automation initiatives

Experience working with centralized operations teams

Startup or high-growth business experience