Resource Planner

Job Title

Job Description

Job Title : Resource Planner

Resource Planners create medium to long term planning and schedules for all operational service resources whilst making decisions to communicate and deliver service. Resource Planners handle exception management, and balance continuously conflicting demands in the area of business obligations, resource availabilities and customer demand.

In this role, you have the opportunity to

 
Resource Planners create medium to long term planning and schedules for all operational service resources whilst making decisions to communicate and deliver service. Resource Planners handle exception management, and balance continuously conflicting demands in the area of business obligations, resource availabilities and customer demand.

You are responsible for

·       Create service workforce shift and create follow-up work order following subcontractor service activities

·       Communicate schedule proposal via conventional methods

·       Review optimized options and schedule field service visit

·       Schedule service order resources

·       Create customer maintenance plan service events

·       Create, update or cancel customer maintenance plan

·       Schedule field service event, create, update or cancel preventative maintenance plan

·       Process service parts and/or tools request

·       Handle scheduling exceptions

·       Adjust service workforce shift, find service contact & determine preferred method of contact

·       Communicate schedule proposal via automated methods

·       Plan noncustomer interaction time and set-up and maintain resource data

·       Allocate additional service resources and monitor preventative maintenance delivery and scheduling performance, close subcontractor work order.

You are a part of

You will be the part of  a vibrant Service and Solutions Delivery Team which will offer you rewarding career opportunities and also exposure to the latest in Healthcare Technology . You will be an integral part of the Philips vision of improving 2.5 billion lives by 2030.

To succeed in this role, you should have the following skills and experience

·       Bachelor’s degree in any stream

·       Min 3 + years of customer support experience or experience as a Client Service Representative.

·       Good communication skills in writing and reading

·       Ability to multi-task, prioritize, and manage time effectively

·       Good command over English and Hindi

In return, we offer you

A path towards your most rewarding career. In Philips Design we always believe in the transformational power of Design in making our world healthier and more sustainable. We are an integral and valuable part of the organisation and its long heritage. Succeeding in this role in a complex environment will open many doors for your long-term career, within Philips Design, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

How we work at Philips

Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to 3 days working from the office and 2 days from home – for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.

We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Make a difference. The work of your life begins here