Resident Engineer

Roles & Responsibilities:

* Airtel Custodian - Act like L1 escalations desk for customer

* Giving Onsite support (Live testing, Device Issue, Link Monitor)

* M2M Solution testing with sample SIM card

* Maintaining and sharing daily update with all stake holders on open points

* Logging Ticket with Airtel and coordination for Troubleshooting

* Align service tickets to engineers and tracking progress of work

* Delivery of third party media/bandwidth/Hardware

* Initiating network surveys on problematic locations

Additional Skills:

* Good understanding of M2M, IoT, MPLS products along with Network Layer understanding

* Excellent relationship management with customer, cross functional team

* Good  written and verbal communication skills

* Can do attitude & problem solving skills

* In depth knowledge in Microsoft Excel and Powerpoint