Reservations Executive

Reservations & Guest Experience Executive (Luxury Retreat)

Location:Gurgaon Spectra Office

You will manage all guest enquiries for our boutique retreat properties, speaking with guests on phone, WhatsApp, and email to guide them from enquiry to confirmed booking.

Guests enquire for experiences ranging from3,000 dining bookings to 90,000+ private celebrations and stays, so the role requires excellent communication and the ability to confidently explain experiences and convert enquiries into bookings.

• Handleall inbound phone enquiries
• Respond toWhatsApp, email, and website queries
• Provide clear information on rooms, experiences, and celebrations
• Convert enquiries into confirmed reservations

• Speak professionally withdomestic and international guests
• Understand guest needs and recommend the right experience
• Handle queries aboutintimate weddings, dinners, sundowners, and stays

• Maintain reservation records and guest details
• Coordinate bookings with the property team
• Send confirmations and follow-ups

• Guide guests through pricing options
• Upsell relevant experiences (private dinner, celebrations, retreats)
• Follow up on warm enquiries to increase conversion
  

• Excellent spoken English and Hindi
• Comfortable speaking on phone for long periods
• Hospitality, luxury travel, or reservations experience preferred
• Confident handling enquiries with budgets ranging3K 90K+
• Organized and comfortable withWhatsApp, email, and spreadsheets
  

Candidates from:

• Boutique hotels
• Luxury homestays
• Wedding planning companies
• Travel consultants
• Front office / reservations executives
  

• 30,000 55,000 per monthdepending on experience
• Incentives for confirmed bookings