Representative, Customer Service

Job Description:

Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• Synchrony celebrates ~52% women talent
• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being
• We provide career advancement and upskilling opportunities for all to take up leadership roles

ORGANIZATIONAL OVERVIEW:

The Retail Card team provides customer service to U.S credit card holders on multiple queries e.g. Pay by Phone, Charges & Fees, Disputes, Name & Address changes, Promotions etc. for multiple clients

Role Summary/Purpose:

To answer calls and to respond to general customer's inquiries, concerns and complaints. Arrange for services requested by the customer. Project a professional Company image through a phone interaction

Essential Responsibilities:

• Service calls from Customers based out of US 
• Solve queries and concerns on the call 
• Arrange for Services required by the Customers 
• Provide Customer with Product and Services information 
• Follow up on Customers inquires and resolve 
• Recognize, document and alert the Supervisor of trends in Customers calls 
• Recommend Process Improvements 

Qualifications/Requirements:

• Freshers / Experienced (not more than 36 months in any domain).  
• Minimum 10+2 (intermediate)
• Should have Customer Centric Attitude. 
• Excellent English Language Communication Skills. 
• Working Knowledge of Computers. 
• Professional Phone etiquettes and ability to work with teams. 
• Should be willing to work in rotational night shifts. 
• Should be Open to Change

Work Timings:

Primarily night shifts, 24/7 rotational shifts including weekend working (Shift time/Offs subject to change as per business requirements).

Grade/Level: 04

Job Family Group: