Renewal Manager

Job description

Qualitykiosk Technologies is hiring a Renewal Head -Renewal and License Cross Sales.

Location: Mahape, Navi Mumbai

Experience Required: 5+ years in SaaS Sales / Account Management / License Renewals

Overall 10+ yrs of experience.

Job Overview:

We are seeking a proactive and experienced Renewal Head / Lead to drive SaaS renewal sales, upsell opportunities, and cross-licensing strategies across our key enterprise accounts. The ideal candidate will be responsible for managing the entire customer lifecycle of renewal, with a focus on revenue retention and growth.

Key Responsibilities:

• Manage end-to-end renewal and cross-sell activities for assigned enterprise SaaS accounts.
• Identify opportunities to upsell or cross-sell licenses, modules, and services.
• Ensure timely renewals with minimal churn through regular client engagement and strategic account planning.
• Develop deep understanding of client business goals and position solutions that enhance value.
• Collaborate with pre-sales, product, and sales team to deliver tailored pitches and product demonstrations.
• Maintain a strong relationship matrix across key accounts to improve stickiness and client satisfaction.
• Track, report, and forecast renewal and upsell pipelines using CRM tools like Salesforce, Quest etc.
• Achieve and exceed monthly, quarterly, and annual renewal and cross-sell quotas.

Key Skills & Competencies:

• Proven experience in SaaS sales, account management, or B2B enterprise sales.
• Strong understanding of non-license and license-based selling models (subscription, usage-based, etc.).
• Expertise in customer lifecycle management, renewal processes, and retention strategy.
• Ability to identify growth potential within existing accounts and design account expansion plans.
• Excellent negotiation, communication, and relationship-building skills.

Desired Candidate Profile:

• 10+ years of experience in SaaS renewals, client growth, or KAM roles.
• Exposure to enterprise client engagement and global sales operations.
• Self-motivated, performance-oriented, and capable of working independently.
• Prior experience with CRM systems and structured sales processes is essential.