Remote Support Engineer

USR INFOTECH Solutions Pvt Ltd is a Bengaluru-based HR Tech company, specializing in delivering AI-powered Performance Management Systems (PMS) and OKR platforms for multi-collar workforces. Since 2013, the company has served clients in 25+ countries, offering multilingual SaaS, white-label OEM-ready solutions, and managed services. With a focus on deep configurability for measurable outcomes, their platforms cater to SMEs, MSMEs, enterprises, and HR Tech vendors. Providing comprehensive support for tools like OKRs, KPIs, SMART Goals, and 360 feedback, USR INFOTECH ensures mobile-ready and multilingual capabilities. The company is ISO 27001:2022 certified, GDPR/DPDP aligned, and proud to be a profitable, family-led organization.

This is a full-time on-site role for a Remote Support Engineer based in Bengaluru. The Remote Support Engineer will provide technical and customer support, diagnose and troubleshoot technical issues, and resolve customer inquiries. Daily responsibilities include assisting customers with operating systems, identifying technical problems, and coordinating with relevant teams to ensure customer satisfaction and efficient solutions.

• Strong skills in Troubleshooting and Technical Support to diagnose and resolve technical issues efficiently
• Experience in Customer Support and Customer Service to assist clients with inquiries and ensure satisfaction
• Proficiency in working with various Operating Systems
• Excellent communication and problem-solving abilities
• Ability to work collaboratively in a team-oriented, fast-paced environment
• Familiarity with HR Tech platforms or SaaS is a plus
• Bachelor's degree in Computer Science, IT, or a related field preferred