Remote Customer Support Specialist (US Healthcare)

We are looking for a reliable, detail-oriented Remote Customer Support Specialist to join our team on a contract basis. In this role, you will be the primary voice for our healthcare client, assisting US-based patients and providers with their inquiries.

If you have a passion for helping people and a solid understanding of the US healthcare landscape, we want to hear from you.

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• Engagement Type: Contract
• Schedule: 78 hours per day (Shift timings will align with US business hours)
• Location: Remote (Work from anywhere in India)
• Compensation: 160 per hour

• Voice Support: Handle inbound and outbound calls professionally, addressing patient concerns, scheduling, and billing inquiries.
• Patient Advocacy: Provide empathetic support while navigating complex healthcare queries.
• Data Management: Accurately document all interactions in the CRM and healthcare management systems.
• Compliance: Maintain strict adherence to HIPAA regulations and patient data privacy standards.

To be successful in this role, you must meet the following technical and professional criteria:

• Language Skills: Exceptional spoken English with a neutral accent and clear articulation (this is a voice-heavy process).
• Healthcare Knowledge: Prior experience or strong knowledge of US Healthcare systems (Insurance, Claims, HIPAA, or Medical Billing) is highly preferred.
• Availability: Must be able to commit to a full 78 hour shift daily.
• Technical Setup:
• A reliable laptop or desktop running Windows 11.
• High-speed, stable internet connection (Fiber/Broadband preferred).
• A quiet, distraction-free workspace.
• A high-quality noise-canceling headset.

• Ability to remain calm and professional under pressure.
• Strong active listening skills.
• Quick learner capable of navigating multiple software windows simultaneously.
• Self-motivated and disciplined enough to work independently in a remote environment.