Relationship Officer Branch Banking
AU Talent Hub
0 - 0 years
Mumbai
Posted: 25/07/2025
Job Description
Group Company: AU Small Finance Bank Limited
Designation: Relationship Officer Branch Banking
Office Location: Pokhran Road No. 2 Thane Thane
Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.
Primary Responsibilities:
- - Manage customer relationships
- Cross-sell banking products
- Achieve branch targets
- Ensure compliance with banking norms
- Handle customer queries and complaints
Additional Responsibilities:
- - Conduct market intelligence
- Support branch operations
- Participate in promotional campaigns
Reporting Team
- Reporting Designation:
- Reporting Department:
Educational qualifications preferred
- Category:
- Field specialization:
- Degree:
- Academic score: Minimum 50% throughout academics
- Institution tier: Tier 1 / Tier 2
Required Certification/s: NA
Required Training/s: Banking Operations Training (preferred)
Required work experience
- Industry: Banking, Financial Services
- Role: Customer Service, Sales
- Years of experience: 2 to 5
Key Performance Indicators: - Customer satisfaction
- Cross-sell ratio
- Branch targets
- Compliance score
Required Competencies: - Customer Centricity
- Communication
- Sales Orientation
- Problem Solving
Required Knowledge: - Banking products
- Regulatory norms
- Customer service principles
Required Skills: - Relationship building
- Communication
- MS Office tools
- Problem-solving
Required abilities
- Physical: NA
- Other: High adaptability
Work Environment Details: Branch-based role with regular customer interactions
Specific requirements
- Travel: Yes – up to 20% of the time
- Vehicle: Two-Wheeler Vehicle
- Work Permit: Must be authorized to work in India
Other details
- Pay Rate: Fixed + Performance-based Incentives
- Contract Types: Full-time, Permanent
- Time Constraints: Standard banking hours
- Union Affiliation:
About Company
AU Talent Hub is the talent acquisition arm of AU Small Finance Bank. It supports the bank’s rapid expansion by sourcing, evaluating, and onboarding candidates across levels. The focus is on building a skilled and culturally aligned workforce.
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