Relationship Officer Branch Banking

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Branch Banking

Office Location:

Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities:

• - Manage customer relationships
  - Cross-sell banking products
  - Achieve branch targets
  - Ensure compliance with banking norms
  - Handle customer queries and complaints

Additional Responsibilities:

• - Conduct market intelligence
  - Support branch operations
  - Participate in promotional campaigns

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50% throughout academics
• Institution tier: Tier 1 / Tier 2

Required Certification/s: NA

Required Training/s: Banking Operations Training (preferred)

Required work experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators: - Customer satisfaction
- Cross-sell ratio
- Branch targets
- Compliance score

Required Competencies: - Customer Centricity
- Communication
- Sales Orientation
- Problem Solving

Required Knowledge: - Banking products
- Regulatory norms
- Customer service principles

Required Skills: - Relationship building
- Communication
- MS Office tools
- Problem-solving

Required abilities

• Physical: NA
• Other: High adaptability

Work Environment Details: Branch-based role with regular customer interactions

Specific requirements

• Travel: Yes – up to 20% of the time
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other details

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: