Relationship Manager-Housing Loans

Group Company: Ujjivan Small Finance Bank

Designation: Relationship Manager-Housing Loans (UB-HSG-WB-RMH)

Position description: Relationship Manager-Housing Loans

Primary Responsibilities:

• Business Financials Aligning with bank Branches Microbanking team for increasing Traffic for HL To set up distribution via connector enrollment and engagement through builder Empanelment APF Targets on number value of files for Login approval disbursement of HL 65 of target of HL 15 from FD 15 of SA and 10 of standalone Insurance Collection of Bounced cases for no zero default track of all customers sourced FTR on all files Customer Both Internal External Attend and address customer queries and grievances within the defined TAT Managing internal and external customer relationship to ensure customer satisfaction Ensure customers are educated about all productsservices offered by Ujjivan Ensure lower customer attrition by providing different products as per customer requirement Focus on lower TAT as per laid down standards Internal Process FTR on all workprocesses files Well spread file flow of login and disbursal over a month Documentation and preparation of process manuals Innovation Learning Mentor loan officer too graduate to next level Work towards grooming self for next level of cluster manager with help of Cluster Manager Area Manager Completion of goal setting and appraisal on time

Additional Responsibilities:

Reporting Team

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Educational qualifications preferred

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