Relationship Manager

A little bit about us:

Founded in 2016, Coding Ninjas is one of the largest online coding EdTech companies in India. Imparting knowledge is of utmost importance to us and it is our mission to bridge the skill gap between colleges and industry. We teach 50,000+ students annually through our online platform with an aim to help college students and working professionals upskill themselves for rewarding employment prospects.

Coding Ninjas was founded by Ankush Singla, Kannu Mittal, and Dhawal Parate, dawning from an educational background of IITs and Stanford who bring onboard their rich working experience in companies like Amazon, Facebook, Cars24, and other top startups in India. As pioneers in EdTech, we are continuously working on curating student-centric learning programs and are progressing towards becoming the de facto coding education company in India.

The company has raised more than 22 Million USD to date and is a subsidiary of InfoEdge (Naukri.com, IIMJobs, Jeevansathi, etc.) with the latter, acquiring a majority stake in Coding Ninjas.

With our exhaustive learning programs, 1:1 mentor support for effective doubt resolution, and over 400+ doubts being resolved per hour, our focus lies on crafting learning experiences that equip candidates with learning, application, and demonstration of capabilities in the software development domain.

Responsibilities:

• Act as the single point of contact for students post-enrollment.
• Understand student goals, address concerns, and ensure engagement.
• Coordinate with internal teams to deliver smooth academic and operational support.
• Identify at-risk students and proactively take steps to retain and motivate them.
• Own the student experience, from onboarding to course completion.

Requirements:

• 03 years of experience in customer success, relationship management, or student engagement.
• Excellent communication and interpersonal skills.
• Empathy, problem-solving skills, and a proactive mindset.
• A passion for education and making an impact.