Relationship Manager

Job Title: Relationship Manager

Location: Mumbai

Department: GAM

Designation: Manager/ Sr. Manager

Company: Chai Point (Mountain Trail Foods Pvt. Ltd.)

Role Overview:

Were looking for a Relationship Manager who will be responsible for taking care of the complete life cycle

of Corporate Customers spread across the country availing Chai Point Brewing Bots Solutions

Key Responsibilities:

• Managing the complete lifecycle of the Customer to deliver a delightful experience.
• Finding new growth opportunity from the existing clientele like deployment of Chai Point brewing solution at their upcoming & existing locations
• Educating customers about the new products getting added.
• Understanding Customer issues and resolving the same by coordinating with different departments.
• Co-ordinating with the Finance team on Invoicing, Payments & reconciliation.
• Always keep DSO (Days of Sales outstanding) under 45 days
• Taking care of customer requirement
• Maintain Customer satisfaction score.
• Expedite solution of customer problems and complaints to maximize satisfaction.
• Co-ordination with internal team to deliver the best experience.
• Visiting all the clients regularly

Requirements:

• Working directly with large global accounts across India
• Exposure of connecting with the HR & admin Heads of organizations with Regional & National presence
• Interaction with CFO, Finance controller & other leaders of the Finance team at the client end.
• Working closely with different department heads and teams.
• Exposure towards process improvement

Must Have:

• Excellent communication skills
• Excellent Interpersonal Skills
• Minimum 5+ Years B2B Sales & Relationship Management experience
• Should have experience of managing multiple simultaneous accounts & clients.
• Ability to multi-task, prioritize, and manage time effectively
• Experience of handling Invoicing dispute and Payment follow through.
• Willing to be on field

Why Chai Point?

• Work with some of Indias largest corporate clients across diverse industries.
• Be part of a purpose-driven, fast-scaling consumer brand backed by marquee investors.
• Enjoy a performance-driven culture with no cap on incentives.
• Thrive in a collaborative, entrepreneurial, and impact-focused work environment.