Relationship Manager

Purpose of the Job

• To handle the complete customer life cycle management of corporate accounts on telecom products like Mobile, Fixed Line , Data Service
• To ensure end to end service delivery for corporate; meeting their requirement as per defined TAT and SLA
• To front end Corporates and ensure nil escalations
• To ensure regular service camps / coordinator meets to ensure brand visibility at the corporate as well as customer engagement.

Key Deliverables

• To Ensure 100% service level adherence to business processes
• To increase Collection Efficiency : 0-60 days, 60-90 days
• To enhance the Revenue enhancement -Churn Control and Upsell.
• To manager Manage and up sell existing & new airtel products/services to corporate through its life cycle management process thru the partner team
• Account Relationship index : (will include parameters like Visit Adherence ,Account Dossier , Complaint per customer ,self-care, E-bill adoption
• Reduce Suspense by efficient payment posting & virtual account management
• Track and monitor on corporate revenue performance of different products/services.
• Drive virtualization through PFH, Self-care and Paperless bill media.

Skills Required

• Strong Analytical skills
• Very high Excel and financial modeling skills
• High process orientation
• Good communication skills
• Result - Orientation
• High negotiation skills