Regional Support Specialist - APAC

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. 

Further information at ZEISS India.

• Support global field service engineers as 2nd Level Support via phone/emails/remote access.
• Be the contact person as product service specialist
• Support to improve KPIs (e.g. MTTR) by timely resolution and clarifying further queries.
• Be the contact point/bridge between Level 1(Field Service) and Level 3 (Manufacturing / R&D)
• Be responsible to create service documentation in English language
• Be involved in development projects and quality boards
• Conduct service training or workshops globally, if required

Perform field service actions globally, if required.

Professional Experience

• 5 plus years in Medical Instruments Field / Remote Service Centre.
• Experience in national/international medical field service.
• Experience in creating technical service documentation and training documents in English language
• Knowledge in the following disciplines: electronics, optics, software, adjustment of optical instruments
• IT-experiences: handling databases (InterBase, MySQL), networks
• Experience with remote support systems
• Experience in collaborating with international project teams as well as readiness to travel internationally
• Experiences in conducting training courses
• Confident and good social and methodological skills.

• - B.Tech. / B.E. in Electronics & Electrical - Biomedical Field

• Additional knowledge / certification in Computer HW - SW - IT Network will be added advantage.

Skill & Language

• Proficiency in English language (spoken and written) for business communication
• Computer HW-SW installation &  IT Networking - Installation – Troubleshooting.
• CRM / IT Service Ticketing Management tools experience is an added advantage

Your ZEISS Recruiting Team: