Regional Operations Specialist

Role: Regional Operations Specialist

Designation: Manager / Senior Manager

Location: Mumbai

Job Purpose / Summary

The Regional Operations Specialist will be responsible for strengthening operational governance across branches within the region through periodic reviews, compliance monitoring, and operational audits. The role focuses on identifying operational gaps, ensuring adherence to internal policies and regulatory guidelines, and supporting branches in improving operational efficiency and control mechanisms.

Key Responsibilities

• Conduct periodic branch visits as per the Monthly Review Plan defined by the Regional Operations Manager, based on the prescribed ROE checklist, ensuring each allocated branch is reviewed within a 90-day cycle.
• Perform premises sweep, ATM verification, mystery shopping, and surprise cash verification, and report critical observations or operational exceptions to regional leadership and relevant stakeholders.
• Prepare and publish branch review reports within 3 working days of the visit and ensure timely closure of observations with supporting documents and corrective actions wherever applicable.
• Track and monitor compliance closure within 7 working days, follow up with branches for pending actions, and escalate high-aging or critical issues to zonal or regional leadership.
• Ensure timely reconciliation of current accounts maintained with other banks and office accounts, highlighting discrepancies and facilitating prompt resolution.
• Support and guide branches in updating Authorized Signatories in OBCA following employee transfers or resignations and ensure activation of Internet Banking view rights for applicable accounts.
• Work closely with branch teams to strengthen operational controls, compliance adherence, and risk mitigation practices across the region.

Key Skills & Competencies

• Strong understanding of branch banking operations and operational risk controls
• Knowledge of regulatory compliance and internal audit processes
• Attention to detail and strong analytical skills
• Ability to coordinate with multiple branches and stakeholders
• Effective communication and reporting skills