Key Responsible Areas:

To accomplish the Regional operational activity for Sea Logistics for the west region, comprising BOM/AMD/PNQ branches.
To manage operations team performance by setting clear SOPs for all operations-related activities and monitoring the performance.
To hire adequate resources to meet optimum productivity targets and business retention for the West Region.
To enhance the customer experience through efficient service delivery and a feedback mechanism.
To form a clear strategy for customer retention for the network and sales business through regular engagements and customer service performance.
Inclination for the growth and performance of the team through training and development programs.
To optimise systems usage for costing, rolling forecast, accruals/ provisions as per operations guidelines.
Optimize and implement operational standards & guidelines and drive continuous improvement of the operations Team.
Evaluate and monitor operational risks, ensure contingency planning, and implement corrective actions.
To ensure all operational activities are performed within the ambit of company guidelines.
Manage and monitor productivity KPIs against budget, initiate corrective actions.

Competence Requirements:

Minimum 5 years of team leadership experience with a team size of 15 -20 FTEs.
Proven track record of managing daily operations activities for the West Region with quick decision-making ability.
Ability to establish a successful long-term business partnership with internal and external customers.
Ready to take personal accountability for achieving individual and shared goals.
Adept at understanding financial data/ P & L / Productivity/ Vol/ GP, Statistics to draw references and conclusions.
Capable of working under pressure and dealing with tight deadlines.
Comfortable with prioritizing tasks, planning, and control.
Systems Savvy and competent to handle different operating tools to extract performance reports.

Eligibility:

Regional Operations Manager