Regional Manager-Customer 360 -BRANCH BANKING-Customer 360
Kotak Mahindra Bank
5 - 10 years
Bengaluru, Kota
Posted: 02/03/2026
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Job Description
- Lead and manage a team of Customer 360 specialists across multiple branches.
- Develop and execute customer-centric strategies to enhance the overall banking experience.
- Ensure consistent and high-quality service delivery across all branches.
- Identify and address customer pain points, providing timely solutions.
- Collaborate with branch managers to drive cross-selling initiatives and achieve sales targets.
- Monitor and analyze customer feedback to improve service offerings.
- Stay updated on industry trends and best practices in customer experience management.
- Conduct regular training sessions for branch staff on customer engagement techniques.
- Build strong relationships with key stakeholders to foster a customer-centric culture.
- Prepare and present periodic reports on customer satisfaction and engagement metrics.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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