Regional Head – Gold Loan

About the Role

The Regional Head Gold Loan is responsible for driving the growth and expansion of the gold loan business across multiple regions in India. This role involves identifying high-potential locations, expanding distribution channels, recruiting and managing dedicated sales teams, and ensuring portfolio quality and profitability. The incumbent will also play a key role in compliance, customer experience, and team leadership.

Key Responsibilities

Primary Responsibilities

• Identify branches and potential locations for gold loan business through market surveys and competitive mapping of NBFCs and banks.
• Expand distribution channels beyond traditional branch banking to increase reach and customer acquisition.
• Ensure Gold Loan team productivity per month
• Recruit and manage dedicated gold loan personnel including GLOs, Territory Managers, and Area Sales Heads
• Grow the Assets Under Management (AUM) for gold loan products while meeting revenue, cost, profitability, and portfolio quality targets.
• Collaborate with the Product Head Gold Loan to offer best-in-class funding and multi-funding solutions, ensuring DSTs are appropriately incentivized.
• Ensure timely renewals of gold loan customers to retain and grow the customer base.
• Maintain strong relationships with valuers and valuation agencies, ensuring timely rotation and compliance.
• Train gold loan team on fraud detection and identification of counterfeit ornaments.
• Design a seamless and fulfilling customer journey to enhance satisfaction and position IDFC FIRST Bank as the preferred banking partner.
• Ensure adherence to internal compliance and regulatory frameworks across all operations.

Experience

• Minimum of 10 years of proven experience in retail banking, preferably in gold loan business.
• Strong background in team management, customer acquisition, and portfolio oversight.