Regional Governance, Performance and Program Management Lead

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What your day-to-day will look like:

Contract Governance:

• Serve as the primary point of contact for clients on contractual and governance matters
• Coordinate contract management and governance meetings
• Ensure compliance with all contractual obligations and deadlines

Performance Management:

• Manage performance management framework as per requirements
• Monitor KPIs, including trending analysis and oversight of any KPI failure rectification plans 
• Oversee performance dashboards and reporting systems to ensure alignment to strategic objectives
• Analyze performance data to identify trends, opportunities, and areas for improvement
• Lead performance review processes and provide guidance on performance-related issues
• Oversee formal KPI reporting and present results at quarterly business review meetings
• Manage client satisfaction surveys and feedback processes

Transformation Program Management:

• Establish and maintain a robust Transformation governance framework to support delivery of transformation initiatives
• Develop and implement program management methodologies, tools, and best practices
• Oversee multiple concurrent transformation projects, ensuring continued alignment with strategic objectives
• Liaise with RAD & Transformation lead to manage resource allocation, risk management, and budget control

Reporting & Business Intelligence:

• Collaborate with business intelligence team on design, delivery, and maintenance of business intelligence reports, dashboards, and data analysis for clients
• Coordinate all contractual reporting obligations
• Manage ad-hoc and urgent reporting/data requests from clients

Data Governance:

• Support the governance of account data
• Monitor and regularly report on data quality
• Work with relevant teams to design and implement plans to improve data quality

Integration and Synergy:

• Work with RAD to ensure alignment of transformation initiatives with performance management objectives and client contract requirements
• Ensure that performance metrics are incorporated into transformation projects
• In relation to always-on transformation, be ever curious to leverage network to identify built environment best practices into transformation initiatives, focusing on sustainability, workplace experience, and operational efficiency

Leadership and Stakeholder Management:

• Engage with JLL account leadership team, JLL platform team, and clients, to ensure buy-in and support for initiatives
• Present progress reports and recommendations to JLL management and client teams
• Manage relationships with external consultants, vendors, and client stakeholders as required

Desired or preferred experience and technical skills:

• Excellent execution skills, capable of managing complex projects
• Excellent analytical and problem-solving skills
• 5+ years of experience in real estate, facilities management, or related built environment fields is of benefit
• Experience managing across regional contract, ideally within APAC
• Strong verbal and written communication skills as well as presentation skills
• Transformation or Change management experience in large organizations
• Proficiency with technology and ability to learn new systems quickly, including program management tools such as Smartsheets, Workfront or similar
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs

Required Skills and Experience:

• Bachelor's degree, or equivalent, ideally with a focus on business administration/management, or related field
• Experience in program management, performance management frameworks and contract management
• Proficiency in project management, data analysis tools, and business intelligence platforms

Critical Competencies for Success

Client Focus & Relationship Management

• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Has a natural hospitality-orientated communications acumen
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements
• Has a customer service-oriented attitude

People Management and Team Leadership

• Ability to work across matrixed teams effectively, cross-train them well and promote open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills

• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking

• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical, proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches and look at long term solutions

Other Personal Characteristics

• Natural communicator who enjoys engaging at all levels
• Self-motivated and confident
• Exhibits honesty & trustworthiness
• Open to new ideas and willing to challenge status quo
• Works well with diverse teams from various countries/cultures

Key Stakeholders

• JLL on-account team
• Client Representatives
• JLL platform team
• Vendors supporting transformational activities

Reporting to: Regional Account Director & Transformation lead

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.