Regional Customer Experience Executive

Job Requirements

Job Title: Regional Customer Experience Executive

Company Name: Titan

Job Type: Full-Time

Job Category: Jewellery-SMR

Department: Engineering

Location: New Delhi, Delhi, India

Job Description:

Titan, a leading jewellery brand, is seeking a highly motivated and experienced Regional Customer Experience Executive to join our team. As a Regional Customer Experience Executive, you will be responsible for ensuring exceptional customer experience across all our stores in the New Delhi region.

Key Responsibilities:

- Develop and implement strategies to enhance customer experience in alignment with the company's goals and objectives

- Train and mentor store staff on customer service best practices and ensure consistent implementation across all stores

- Monitor customer feedback and analyze data to identify areas for improvement

- Collaborate with the engineering department to ensure all store facilities and equipment are in good working condition to provide a seamless customer experience

- Conduct regular store visits to assess customer service standards and provide feedback to store managers

- Develop and maintain relationships with key customers to understand their needs and preferences

- Work closely with the marketing team to develop and execute customer engagement initiatives

- Stay updated on industry trends and customer preferences to continuously improve the customer experience

Qualifications:

- Bachelor's degree in Business Administration, Marketing, or a related field

- Minimum of 5 years of experience in a customer service or customer experience role, preferably in the retail industry

- Strong leadership skills and ability to effectively train and mentor staff

- Excellent communication and interpersonal skills

- Analytical mindset with the ability to interpret data and make data-driven decisions

- Proven track record of successfully implementing customer experience strategies

- Knowledge of jewellery industry and customer preferences in the New Delhi region is a plus

- Willingness to travel within the region as needed

If you are passionate about delivering exceptional customer experience and have the skills and experience we are looking for, we encourage you to apply for this exciting opportunity at Titan.

Work Experience

• EducationGraduateRelevant Experience2- 5 yearsBehavioral SkillsCustomer Centricity
• Delivers Results
• Interpersonal Effectiveness
• Build Effective Teams
• Ambiguity tolerance
• Nurtures Relationships
• KnowledgeSales/experience