Regional Customer Experience Executive
Titan
2 - 5 years
Kolkata
Posted: 14/08/2025
Job Description
Job Requirements
Work Experience
- Process ContributionProcess OutcomePerformance MeasureSales: Customer Engagement Manage the external vendors like event managers, hotels, collateral vendors etc. to enable smooth execution of engagement activities
- Monitor all customer touchpoints in the stores and ensure exceptional experiment for all walk-ins
- Ensure customer connects during birthdays & anniversary in coordination with the store staff
- Organize and manage engagement activities within stores like birthday/ anniversary celebrations"
- Identify the dormant customers, prepare the customer list, analyse the list and provide suggestions to store managers on dormancy improvement
- Coordinate with factories to organize visits and provide them with list of identified customers
- Monitor special categories of customers like Hi Value customers and identify targeted engagement activities
- Customer engagement plan
- Customer satisfaction scores
- Adherence to SOP
- Sales: Store ComplianceEnsure adherence to standard procedures for customer service for all customer across stores
- Conduct training for store staff on the SOPs which includes personal grooming, etiquette etc.
- Conduct store audits for compliance of SOPs & lean operations
- Monitor the Encircle customer data and monitor Encircle issues and updates
- Manage the customer complaints portal
- Coordinate with internal team and ensure adherence of lean operations
- Store operations management
- Customer satisfaction scores
- Adherence to SOP
Work Experience
- Sales Experience
- Customer Centricity
- Interpersonal Effectiveness
- Nurtures Relationships
- Ambiguity tolerance
- Build Effective Teams
About Company
Titan Company Limited is a leading consumer lifestyle brand known for watches (Titan, Fastrack), jewelry (Tanishq), eyewear (Titan Eye+), and perfumes (Skinn). It blends craftsmanship with innovation across its retail and product lines.
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