Regional Application Specialist -Pharma Quality Control (ASPAC)

Position Summary

Regional Application Specialist Pharma Quality Control (ASPAC) is at the forefront of delivering pharmaceutical accounts a premium support and consultancy.

You will be responsible for providing technical support to direct and indirect bioMrieux customers a& bioMrieux subsidiaries, also provide trainings and organize troubleshooting for product under your responsibility, having the customer satisfaction as your topmost priority

Working as a technical expert in close contact with customers, you will ensure implementation activities, such as but not limited to workflow assessments, risk analysis support, training, supporting qualification and troubleshooting product related issue. Will be key in aligning the support to business aspects in region with pharma stakeholders.

Primary Duties

Integrate bioMrieux diagnostic products at new or existing customers facilities by providing on site and remote technical support to sales manager for pre-sales activities and to end users to assure a proper and smooth usage of bioMrieux products.

Give support to the project lead in charge, acting as an application expert and being the technical referent for the applications of ranges in the pharma segment.

Execute training as part of implementation plan and demonstrations when requested by the business and support department

Ensure instrument qualification including performance qualification execution on-site and support the customer validation activities.

Facilitate adoption of bioMrieux products and services through product proof of concept at customer site or technical evaluations

Ensure workflow assessment, provide recommendations for optimizing the future workflow and implement it, co-animate the risk analysis together with the customer and provide support.

Assure customer satisfaction: manage and track potential application complaints in the CRM as Level 2 support to troubleshoot and propose customized solutions. Assure remote and field primary support for the solution to customers and advanced support to subsidiaries activities linked with.

Represent the Regional Organization internally and externally for the considered range of product: provide feedback on product performances or customer needs to the relevant internal stakeholders. Transfer knowledge to subsidiaries/distributors/customers and provide on-site field support acting as a coach.

Experience

Minimum of 5 years previous experience servicing bioMrieux pharmaceutical range or minimum of 7 years equivalent experience servicing as an Application Specialist within a Pharma environment

Knowledge, Skills, and Abilities

Strong skills in Pharmaceutical conventional microbiology, regulations and validation/qualification.

General knowledge about technologies in microbiology and with scientific approach

English fluent, French or other European language is a plus

Ability to work effectively in a multi-disciplinary, collaborative team environment or independently with minimal direction

Excellent customer service skills and an ability to clearly explain technical issues to non-technical persons. Must be able to communicate clearly and professionally via phone, email and in person

Training and listening skills

Ability to well organize and clearly document the work in accordance with office and quality procedures

Good knowledge about reporting tools including CRM

Ability to interact with multi-cultural teams

Customer oriented with a customer service spirit

Adaptability