Regional Account Manager - Customer Success

Position :Regional Account Manager

Location :Mumbai (Saki Vihar - Beside L&T Emerald)

Company :ETP International

About ETP

ETP is Asias leading Omni-channel Retail and e-commerce Solutions company headquartered in Singapore, serving market leaders across 24+ countries in Asia Pacific, India, and the Middle East. Our enterprise-class suite includes omnichannel POS, mobility, CRM, marketing and promotion campaigns, Omni-channel Connect, and e-commerce solutions for OMS, PIM, inventory, and logistics.

With over 500 enterprise software projects executed across 35,000+ stores for 300+ brands, ETPs strength lies in its ability to combine cutting-edge technology with deep retail domain expertise. Our mission is simple to help our customers get it right in omni-channel retail.

Role Overview

ETP is seeking a dynamicRegional Account Manager/ Key Account Manager to lead customer growth and retention across a defined region. The ideal candidate will be an expert infarming key enterprise accounts, drivingcross-sell and up-sell opportunities, and maintainingstrong relationships with C-level stakeholders.

You will serve as the single point of contact for ongoing success and expansion of strategic accounts, helping customers maximize value from ETPs SaaS-based retail solutions.

Key Responsibilities

• Act as theprimary relationship ownerfor key enterprise customers in the region.
• Build and nurtureexecutive-level engagementwith customers, driving strategic alignment and business growth.
• Identify and executecross-sell and up-sellopportunities to increase account revenue.
• Work closely withMarketing, Pre-Sales, Product, and Implementation teamsto ensure seamless solution delivery and customer success.
• Achieve revenue growth targets from the existing customer base.
• Ensuretimely collectionsand manage customer contract renewals.
• Provide market and customer feedback to internal stakeholders to support product innovation.
• Lead or build theCustomer Success/Account Managementteam in the region as required.

Skills and Experience

• Minimum12 years of enterprise software sales experience, with strong account farming focus.
• Proven ability to develop and maintainC-level relationshipsacross enterprise customers.
• Experience in managinglarge, strategic accountsand delivering sustainable revenue growth.
• Strong understanding ofretail technology, e-commerce, or omnichannel solutionspreferred.
• Excellent communication, negotiation, and presentation skills.
• Proactive, solution-oriented, and passionate about helping customers succeed.
• Self-motivated, disciplined, and able to work independently as well as in a team.

Why Join ETP

• Opportunity to work with leading retail brands across Asia and the Middle East.
• Engage in regional enterprise sales with an innovative, well-established SaaS platform.
• Be part of a high-performing, customer-driven culture focused on long-term partnerships and success.

Go-getters, we want to hear from you!

Please send your resume to ( ) with these details:

Current fixed salary

Variable pay or OTE

Expected fixed salary

Earliest joining availability

Jumpstart your career with us today!