Reference Data Specialist

You are a strategic thinker passionate about driving solutions in Static team (Receivables). You have found the right team

As a Reference Data Specialist within our Static team, you will have the opportunity to promote solutions and contribute to our team's goals. You will be responsible for executing tasks, managing workflows, ensuring data integrity, and improving processes. We value your attention to detail, organizational skills, and proactive approach. Join us in providing excellent service to our clients and making a difference in the banking operations environment. 

Job Responsibilities

• Execute assigned tasks, including setting up client records, maintaining work logs, and investigating exceptions, with attention to detail and organizational skills.
• Manage data by accurately adding and updating client information in various systems and mainframes, ensuring data integrity and accuracy.
• Oversee the workflow of Business As Usual (BAU) tasks, handling requests from Customer Service Officers (CSOs), the Implementation Team, and other internal departments, utilizing effective time management and prioritization skills.
• Process work within established timeframes, meeting necessary controls and targets by adhering to deadlines and quality standards.
• Communicate with Lines of Business and internal clients, including senior personnel, via telephone or email, demonstrating strong communication skills.
• Resolve queries received via email and prioritize resolving client issues, employing problem-solving skills and a customer-focused approach.
• Participate in various BAU projects as assigned, ensuring timely completion with flexibility and the ability to manage multiple tasks.
• Improve current work practices by identifying opportunities for process optimization and handling any required backup tasks related to production.
• Investigate extensively at the transaction and aging level, applying analytical skills and attention to detail.
• Contribute to the team's goals and Service Level Agreements (SLAs) while fulfilling individual responsibilities.

Required qualifications, capabilities and skills

• Demonstrate strong English written and verbal communication skills for effective client and colleague interaction, as well as documentation and reporting.
• You must hold a bachelor's degree or above
• You must have at least 1+ years of experience in a bank operations environment
• Analyze information with attention to detail to ensure accuracy in banking operations.
• Exhibit strong organizational skills and the ability to meet deadlines in a fast-paced environment.
• Maintain a high level of client centricity, sound communication, and solution orientation to provide excellent service and resolve client issues.
• Possess excellent PC skills, particularly proficiency in the MS Office suite, especially MS Excel, for data analysis and reporting.
• Display excellent interpersonal skills to foster positive relationships with colleagues and clients.
• Ask questions and pursue open issues assertively until resolution, demonstrating a proactive approach to problem-solving.
• Be willing to work in the WHEM Shift (7:30 PM to 4:30 AM).