Reference Data Analyst, NCT

Job Title: Reference Data Analyst, NCT

Location: Bangalore, India

Role Description:

• The role of a Reference Data Analyst (RPA BOT Controller) is to analyze, troubleshoot and deploy intelligent automations using any or combination of tools and techniques viz. RPA/AI/ to streamline the operational functions. The role includes but not limited to:
• Reference Data Analyst is responsible for analyzing business cases, running the digital workers (BOT), identify issues and troubleshooting, end to end BOT maintenance, Access provisioning, coordinating with Operation Teams, Support Teams and following escalation matrix.
• Technology Support: Being a qualified technician, the Analyst will investigate and fix the issues encountered by the underlying solution to ensure no service disruption to the automated processes. According to the severity, the analyst will engage the senior BOT Controllers, platform engineers and liaise with interface application IT and RPA CoE to resolve the issues
• Others: The analyst will report and escalate the operational issues (both technical & business) as per the reporting protocol established in the functional area.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities:

• Analyse, identify, troubleshoot and suggest changes to Developers and support RPA solution
• Creation and upkeep of BOT Controller artefacts - Requirement Docs, Access Request documents, JIRA tickets, Creation of Change Requests and documentation
• Work closely with BA team to validate and sign off on all feasibility studies / Key stroke documents, system access requirements and test case needs to ensure high standard of end product delivery
• Work closely with Development team to address the issues and get the fix implemented to ensure high standard of final project delivery
• Deliver cross-team knowledge sharing and application handovers post-production to provide the rest of the group the flexibility to support certain applications should capacity be stretched
• Provide L2 support function for all production issues raised via JIRA ensuring that an in-depth investigation of any defects / known issues is conducted prior to raising to L3 (CoE) support group
• Responsible for upkeep and transparency of all JIRA tickets as well as ensuring work estimations are as accurate as possible as well as providing clear updates and escalations in the daily scrum calls
• The candidate must be willing to learn new technologies and employ them where required and find solutions to the business problems
• The candidate must thrive to prioritize on the input files received and deliver the Outputs at the shortest possible time to meet Service Level Agreement
• Be transparent and escalate issues to stakeholders to find best course of actions
• Foster an innovative approach to bring in new methods and means

Your skills and experience

• Overall experience of at-least 1-2 years
• Hands on BOT Controlling experience of Robotic Process Automation is essential
• Expertise or exposure to multiple intelligent automation tools and allied tools, techniques and methods
• Good experience in managing operational stakeholders and working with such clients
• Experience in running solutions in investment banking domain is desirable
• Passion to innovate and desire to seek out solutions to problems
• Proven ability to prioritize competing demands and must be willing and able to work in an agile environment
• Effective communication skills – to be able to manage relationships with stakeholders virtually.

Education and Certification -

• Graduates (BCA, B. Com, BBA) with good academic records
• Must have knowledge in Blue Prism
• Any other RPA or intelligent automation knowledge is desirable

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.