Recruitment Manager BPO

We Are Hiring: BPO Sourcing Manager Impetus Consultants (Gurugram Location)

Are you passionate about talent sourcing, stakeholder management, and driving hiring success in the BPO/Contact Center industry? If yes, this role is a powerful opportunity to shape high-impact sourcing strategies for leading global clients.

About Impetus Consultants

Impetus Consultants is a fast-growing recruitment partner to leading global organizations, specializing in high-volume hiring, niche talent acquisition, and strategic workforce solutions. With a strong presence in technology, BPM, and capability center hiring, we pride ourselves on high-quality delivery and a consultative approach to recruitment.

Role: BPO Sourcing Manager

Location: Gurugram

Experience: 58 years in BPO/BPM hiring with strong team-handling experience

Type: Full-time, Onsite

Key Responsibilities

• Lead and manage the sourcing team focused on high-volume BPO voice & non-voice recruitment .
• Develop robust sourcing strategies to meet aggressive hiring targets across multiple clients.
• Use job portals, social media, internal databases, and referral programs to create a steady pipeline of qualified candidates.
• Own end-to-end sourcing performance, including funnel management, TAT, offer-to-joining conversion, and quality-of-hire metrics.
• Collaborate closely with internal delivery teams and client stakeholders to understand hiring needs and align sourcing plans.
• Train, guide, and mentor junior sourcers to enhance productivity, sourcing depth, and workflow efficiency.
• Conduct regular performance reviews, track data metrics, and optimize sourcing processes using reports and analytics.
• Ensure compliance with recruitment standards, documentation, and client SLAs.

Skills & Competencies Required

• Strong expertise in BPO hiring , especially mass sourcing for customer support, chat, blended, and technical support roles.
• Proficiency in job boards, Boolean search, bulk sourcing methods, social hiring, and talent mapping.
• Experience leading a sourcing team with a focus on performance, quality, and productivity.
• Excellent communication, negotiation, and relationship-management skills.
• Good understanding of hiring metrics, dashboards, sourcing funnel, and SLA-driven recruitment.
• Ability to work in a fast-paced environment with sharp deadlines and large hiring volumes.

Why Join Impetus Consultants?

• Opportunity to work with leading global BPOs and tech organizations.
• A performance-driven environment that rewards innovation and accountability.
• Clear career growth path in team leadership and client delivery.
• Exposure to diverse hiring projects, recruitment automation tools, and modern sourcing strategies.