Purpose of the Role :

We are looking for a Receptionist to handle reception and other administrative activities.

Role & Responsibilities :

Greet and welcome visitors in a warm and friendly manner and direct them to the appropriate personnel or department.
Ensure hospitality arrangements (tea/coffee/water) for visitors and meetings.
Manage front desk operations and handle inquiries (in person, over the phone, or via email) professionally and promptly.
Ensure reception area is always clean and presentable with all necessary stationery and material (e.g. pens, forms and brochures).
Handling EPABX machine and transferring the calls to the concerned departments.
Maintain visitor records and ensure security protocols are followed.
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
Update calendars, schedule and confirm appointments and meetings.
Coordinate all incoming and outgoing courier services and shipments, maintaining accurate logs and records of all packages.
Assisting to various departments in tracing documents/ material dispatch and receipt of the same by maintaining online courier record.
Ensure an excellent client and visitor experience, from entry to exit.

Qualifications & Experience:

Well-groomed and professional appearance.
Bachelors degree in Hotel Management from any recognized university.
3-6 years of relevant work experience as a receptionist, front office representative, or similar role in an office environment.
Hands-on experience with EPABX systems and telephone operations is must.
Proficiency in MS Office (Word, Excel, Outlook).
Excellent verbal and written communication skills in English.
Flexible and adaptable to different working conditions.
Strong customer service and interpersonal skills.
Ability to be resourceful and proactive when issues arise.
Multitasking and time-management skills, with the ability to prioritize tasks.

Receptionist