Real Time Index Production, Senior Specialist

Your Team Responsibilities

The Production Shared Services (PSS) function is responsible for the seamless and timely delivery of MSCI products and services to clients across multiple business lines, including Index, Analytics, and Sustainability & Climate. The work is highly time-sensitive and business-critical, requiring exceptional accuracy, judgment, accountability, and collaboration. The team operates on a global follow-the-sun model across APAC, EMEA, and the Americas.

Key responsibilities of the team include:

• Enterprise Production Operations: Accurate and timely delivery of workflows across multiple business units.
• Incident Management: Identifying and resolving production issues, coordinating with stakeholders, and contributing to root cause analysis and permanent remediation.
• Client Case Handling: Managing production-related queries and tickets, ensuring prompt resolution in partnership with global teams.
• Change and Release Readiness: Supporting testing, deployments, and governance for product enhancements and new releases.
• Business Continuity & Resilience: Safeguarding uninterrupted operations and ensuring readiness for critical events.
• Automation and Transformation: Driving initiatives to modernize, scale, and improve production processes across business units.

Your Key Responsibilities

As a Senior Specialist, Enterprise Data Operations, you will be accountable for safeguarding enterprise data integrity and driving delivery excellence across MSCI’s most critical workflows. You will:

• Execute and oversee complex production workflows across Index, Analytics, and ESG/Climate with enterprise-level precision and timeliness.
• Partner with stakeholders across Product, Technology, and Client Services to align priorities, resolve issues, and improve delivery efficiency.
• Lead incident and problem management efforts, ensuring permanent remediation and embedding technology-driven solutions.
• Champion automation and process transformation, leveraging scripting, cloud platforms, and AI/ML solutions to increase scalability and resilience.
• Ensure production readiness for product launches, methodology updates, and system enhancements.
• Represent Enterprise Data Operations in global forums, providing input on risks, dependencies, and readiness.
• Drive documentation and best practices to strengthen governance and enterprise standards.

Your skills and experience that will help you excel

• 10+ years of experience in data operations, production services, or financial data/analytics workflows (experience with Index Data Operations strongly preferred).
• Demonstrated experience in incident/problem management with ability to engage senior stakeholders under pressure.
• Strong leadership attributes demonstrated through initiative, problem ownership, and the ability to guide and influence peers, fostering a culture of excellence and continuous improvement.
• Strong technical and operational mindset, with preferred experience in automation (Python, SQL, or similar), workflow orchestration, and cloud environments (AWS, Azure, Snowflake)
• Familiarity with AI/ML tools, APIs, and automation platforms, and an interest in applying them to production workflows.
• Strong analytical and problem-solving mindset, with the ability to innovate beyond BAU operations.
• High attention to detail, accountability, and the ability to work independently in a fast-paced, global environment.
• Excellent stakeholder management and communication skills, capable of representing enterprise operations in global forums.