Real Time Analyst

Job Description:

Skills:

• Proficient in Excel.
• Strong analytical skills.
• Ability to prioritize and multitask.
• Strong interpersonal skills to build and foster stake holder relationships
• Excellent written and verbal communication skills.
• Proactive issue resolution skills and process improvement.
• Ability to positively interface with the Clients.
• In-depth knowledge of Project SLA metrics applicable to WPO.

KPI:

• Real time queue management
• Idle management.
• Shrinkage management.
• Meet Project SLA.
• Provide RCA.
• Reporting Accuracy & Timeliness (Project & Associate Level).
• Accurate and Timely Exception Processing on IEX/EWFM.
• Client Escalation would be a Negative marker.

Additional Initiatives:

• Hands on experience in any of the workforce Tools is an advantage.

Company Profile

Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range.