React+Next js +Java Developer
Wipro
5 - 8 years
Hyderabad
Posted: 4/15/2025
Job Description
Job Description
Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
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- Handle technical escalations through effective diagnosis and troubleshooting of client queries
- Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
- If unable to resolve the issues, timely escalate the issues to TA & SES
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s
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Required skills:
- Over 7 years of experience as Full Stack Engineer
- Experience in selected programming languages (e.g. Python) and Java/J2EE platform
- Experience UI technologies React/Next JS
- Experience in building REST API
- In-depth knowledge of relational databases (e.g. PostgreSQL, MySQL) and NoSQL databases (e.g. MongoDB)
- Experience in Snowflake and Databricks.
- Experience with Cloud Tec Experience with Kafka technologies, Azure, Kubernetes, Snowflake, Github, Copilot
- Experience in large scale implementation of Open-Source Technologies
- Generative AI, Large Language Models, and Chatbot technologies
- Strong knowledge of data integration
- Strong Data Analytics experience with application enablement.
- Strong Experience in driving Customer Experience
- Familiarity with agile development
- Experience in Healthcare Clinical Domains
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Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
| 2 | Team Management | Productivity, efficiency, absenteeism |
| 3 | Capability development | Triages completed, Technical Test performance |
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
About Company
Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.
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