RCO WFM Analyst, RnC
Amazon
0 - 3 years
Hyderabad
Posted: 01/04/2025
Job Description
The Registration & Compliance Operations (RCO) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill
- intentioned'.
Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience.
Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace.
RCO provides/delivers Seller Registrations & Compliance operational processes/services (24x7) to Amazon external Customers as well as different Amazon stakeholders including Registrations Compliance Services (RCS) and Seller Services.
Delivery of Performance:
- Responsible for queue, skill and profile management adjusting staffing in line with volume.
- Interprets and communicate data impacting the current Service level including shift in arrivals, schedules, productivity that could impact Service level and seller experience.
- Deliver root cause analysis to identify misses in SLA’s through deep dives of data
- Provide inputs on new metrics and tools
- Drives the implementation of new metrics and tool’s along with supporting the change management process involving staff and workforce initiatives.
- Escalate all major issues and notify workforce managers— whether they’re in operations or the affected businesses— ensuring the right people know of the incident at the right time.
- Communicates effectively both verbal and written form on all interactions within and outside of the Workforce Management team.
Especially when engaging stakeholders on specific Adherence issues.
- Produce and own daily, weekly and monthly reporting on performance goals
Basic Qualifications:
- Experience in Workforce Management software, ie: Aspect, IEX
- Good numerical & analytical skills.
- Good technical skills: intermediate to advance knowledge of Microsoft Excel, Outlook, Word, PowerPoint.
Preferred Qualifications:
- Demonstrated ability to influence stakeholders through effective communication written and verbal.
- Demonstrated ability to effectively manage time, prioritize multiple tasks and projects to ensure in
- time delivery.
- Data Analysis experience leading to creation of reporting to leadership.
- Ability to meet tight deadlines and prioritize workload.
- Ability to work in a cross
- functional environment.
Basic Qualifications
- Experience in Workforce Management software, ie: Aspect, IEX
- Experience in Workforce Management (minimum 9 months)
- Good numerical & analytical skills.
- Good technical skills: intermediate to advance knowledge of Microsoft Excel, Outlook, Word, PowerPoint.
Preferred Qualifications
- Demonstrated ability to influence stakeholders through effective communication written and verbal.
- Demonstrated ability to effectively manage time, prioritize multiple tasks and projects to ensure in
- time delivery.
- Data Analysis experience leading to creation of reporting to leadership.
- Ability to meet tight deadlines and prioritize workload.
- Ability to work in a cross
- functional environment.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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