RCM Lead (End-to-End Revenue Cycle Management Expert)

RCM Lead (End-to-End Revenue Cycle Management Expert)

(Permanent Onsite in Gurugram | EST Shift)

About the Role

We are expanding our Revenue Cycle Management leadership team! We are looking for a highly experienced RCM Manager who can lead end-to-end RCM operations, drive performance, optimize collections, and build scalable, high-performing teams.

If you are passionate about healthcare operations, data-driven decision making, and leading transformation not just managing tasks this role is for you.

Key Responsibilities

• Lead and manage end-to-end RCM operations, including Charge Entry, Coding, Billing, AR, Denials, and Collections
• Manage and mentor teams of 1520+ FTEs, ensuring productivity, quality, and compliance
• Monitor and improve RCM KPIs such as Days in AR, First Pass Resolution, Denial Rates, Aging >90/120 Days, and Collections
• Prepare and present daily, weekly, and monthly operational & performance reports using MS Excel and dashboards
• Identify trends, gaps, and root causes; implement corrective action plans
• Drive automation, workflow optimization, and process improvements (Lean / Six Sigma mindset preferred)
• Coordinate with clients and internal stakeholders to resolve escalations and complex AR issues
• Support capacity planning, forecasting, and team performance improvement plans

Required Experience & Skills

• 7+ years of experience in US Healthcare RCM
• 3+ years in a leadership / supervisory role
• Strong knowledge of AR, Denials Management, and payer follow-ups
• Hands-on experience with Practice Management / Billing Systems for Medical & Behavioral Health providers
• Advanced MS Excel skills (reports, formulas, dashboards; macros a plus)
• Strong analytical, communication, and problem-solving abilities
• Ability to work on night shifts / US timings

Education

• Graduate in any discipline (B.Com, BBA, or related field preferred)

Why Join us?

• High-impact leadership role
• Opportunity to build and improve systems, not just manage them
• Work with global clients and growing healthcare organizations
• Performance-driven, collaborative culture
• Career growth and leadership visibility