RCM Advisor Specialist, R&C
Amazon
2 - 5 years
Bengaluru
Posted: 01/05/2025
Job Description
At Amazon we believe that every day is still day one.
• Works across team(s) and Ops organization WW to enable investigators to take right action for customers and drive business metrics.
• Partner with managers at the sites/functions to continuously evolve advisor role and provide feedback to operations team based on the trend analysis and patterns observed through selling partner issues.
• Structures and develops implementation of plans and works with Ops leaders to pilot and test new solutions and then roll
- out across the broader Ops organization at country/cross
- country and/or cross regional level.
• Basic Operations: The candidate needs to be able to drive results as in a production environment.
Will be accountable for responding and solving investigator queries within a defined SLA as per target.
• Process Improvements: As an RCM Specialist, the candidate would need to identify operational inefficiencies and work towards existing procedures/SOPs to be enhanced.
• Soft skills: RCM Specialists will be speaking directly with selling partners on a daily basis.
As a result, strong communication skills will be required
Key job responsibilities
• Demonstrates flexibility to work in different queues, with increased complexity based on current business needs
• Analyses data through the use of data
- mining to drive decision of dive deep issues
• Works on specialized queues.
• Will provide support as and when required for deep dives, mentoring new batches, Kaizens, escalations and cross training
• Participates in deep dives and/or escalations
• Works on projects that design/improve tools or processes by testing and/or develops recommendations for management
• Communicates effectively both in verbal and written form on all investigative matters
• Participates in the development internal communication on key process changes for easy percolation to teammates
A day in the life
Individual will be accountable for responding and solving issues for our selling partners stuck in registrations within a defined SLA as per target.
Individual should demonstrate excellent functional skills and the ability to work independently while using departmental resources, policies and procedures.
Maintains a positive and professional demeanor, always portraying the company in a positive light and effectively managing sensitive issues
Basic Qualifications
• Should have a minimum of 12 months tenure (beyond Training and Ramp duration) as an Investigator in KYC functions.
• 3 months + Experience in KYC High Risk Tasks
• Willingness to work in rotational shifts
• Process expertise in KYC is a must
• Previous experience calling customers / selling partners
Preferred Qualifications
• Advanced Excel
• Completion and delivery of sort to mid
- term projects
• Previous call center / sales telephone calling experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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