R-102624 ServiceNow Sr Developer ITAM, CMDB & ITSM
Jade Global
5 - 10 years
Pune
Posted: 14/06/2025
Job Description
Key Responsibilities
○ Technical Lead in implementing ServiceNow HAM Pro and SAM Pro modules along with CMDB, Discovery, Integrations, Model Management, lifecycle processes, normalization, workspace enablement, etc.
○ Leading a team of other ServiceNow developers/administrators, guiding and mentoring junior team members, and developing solutions across the full suite of ServiceNow offerings: IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro and CMDB),
○ Planning, and implementing solutions for new features, capabilities, and system integrations with ServiceNow to address key user and/or system requirements.
○ Following leading/best practices for configuring, enhancing, and maintaining ServiceNow platform implementations across multiple ServiceNow modules including IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro and CMDB),
○ Developing solutions across the ServiceNow platform to utilize automation and integration capabilities of ServiceNow, focused on leveraging business services using out of the box capabilities.
○ Participate or Lead weekly meetings with clients to discuss their needs and ensure current work assigned to team is progressing
○ Present, educate and persuade clients on best practices as it pertains to their ServiceNow environment
○ Coordinate with Subject Matter Experts for requests from clients when needed
○ Develop and execute ServiceNow roadmaps as defined and approved by the platform owner.
○ Document development, configuration and technical details & prepare training material
Required Experience / Skills
● ServiceNow CIS-HAM Certification
● ServiceNow CIS- ITSM Certification
● ServiceNow CIS-SAM Certification
● ServiceNow CSA Certification
● ServiceNow CMDB MicroCerts
● Java Script - 4+ Years
Additional Preferred Skills:
● Use of ServiceNow HAM Pro and/or SAM Pro in day to day roles
● Additional ServiceNow Certifications
● Flow designer • Business rules • Script includes
● GlideRecord and how to build efficient queries
● Client scripting vs Server side
● AJAX
● GlideRecord and how to build efficient queries
● Previous experience with MS SCCM/Intune
● Previous experience with JAMF
● Previous experience with Tanium
● ITIL V3 or V4 Foundations Certification
● Strong understanding of ITSM
● Strong Understanding of Hardware Asset Management processes
● Strong Understanding of Software Asset Management Processes
● Strong Understanding of Procurement processes and how they create/update assets
● Previous experience with ServiceNow CMDB
● Previous experience with ServiceNow CSDM
● IAITAM CAMP, CHAMP, or CSAM certification
● Agile Scrum and/or Kanban experience
About Company
Jade Global is a premier technology advisory, implementation, testing, cloud migration, and IT consulting company that has successfully delivered over 2,600 projects across multiple technology platforms. The company has domain expertise in various industries such as high-tech, healthcare, manufacturing, retail, finance, and insurance.
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