Quality processing Mapping

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The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 2600+ skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. 

Mission Statement:

Act as single point of contact for Handling Synergi cases (before REIWA) and the SE Service Q notifications – follow up (After REIWA) on issues and closure, Q cost analysis, Process Flow and Value stream mapping.

Your Responsibilities: 

• Creating and follow up Synergi cases. After REIWA --> Check all new Quality notification on data quality and support QM creator in maintaining in Q notifications and Q orders inclusive of cost reflections and allocations.

• Following up on issues identified in Q circle (to be implemented in SE) in terms of sustainably to be solved and support on methods.

• Checking and verifying data on project handover to Service and internal project closures.

• Supporting COPQ reporting process. Creating Q info records. Analysis on Q costs.

• Creating and draw Adonis processes for all teams not having BPM in Service. Methodical Review for Adonis processes.

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. 

Your Requirements:

• Bachelor’s degree in Engineering (Electrical /Mechanical).

• Experience in Quality roles and exposure to Customer complaints handling and Service handling process.

• Proficient in understanding Quality processes and concepts. Prior relevant Industry experience, knowledge of Quality Management and concepts

• Proficient in MS-Office, Power BI or any other Business Intelligence tool. Self-motivated, willingness to take up and lead new challenges.

• Excellent English verbal and written communication skills. Strong problem-solving techniques and tools using L6S approach. 

• Ability to work out of offshore/remote locations. Agile response to the changing Business requirements 

• Stakeholder Management through continuous interaction with Business Leaders and Partners across the globe. 

• Proficiency in both spoken & written English language is required.

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