Quality Manager
Airtel
5 - 7 years
Mumbai
Posted: 14/07/2025
Job Description
To ensure and improve the quality across all our processes, build stronger controls, improve the content of SOPs, update the RCSAs, conduct walkthroughs for process improvement, conduct BCP tests, timely and accurate RBI reporting and audit responses. Identify manual activities and drive Automation Projects to timely completion.
Deliverables
| Expected Key Results | Activities (Detailed KPIs) |
| §Identify manual activities, generate new ideas with cost benefit analysis and implement these through IT /Automation Projects | · Identify manual activities, facilitate generation of new ideas through the team · Implementation of ideas generated through IT /Automation Projects |
| §Build strong controls and improve the content of SOPs | · Improve the content of SOPs including: · strong maker checker role · stronger controls · exception handling. |
| §Conduct walkthroughs for process improvement and update the RCSAs | · Through walkthroughs identify the process gaps and ensure controls are documented and implemented. · All improvements and changes to be updated in the RCSA. |
| §Conduct BCP tests | · Facilitate tests for BCP enabled processes · Ensure documentation of all BCP tests conducted. |
| §Timely and accurate RBI reporting and audit responses | · Timely and accurate RBI reporting · Timely and accurate audit responses. |
Challenges:
1. Bring in process and cost efficiencies.
2. Strengthen Controls to avoid repetition of operational losses.
No major audit points.
Key competencies
§ Strong knowledge of bank’s backend operations and transactions types and modes.
§ Knowledge of zero defect operations
§ Must have handled multiple transaction recons.
§ Attention to detail
§ Ability to work in a startup based and dynamic work environment
Good knowledge of MS office (excel, power point) and banking software.
About Company
Bharti Airtel is a leading telecom service provider in India and across Africa. It offers mobile, broadband, DTH, and enterprise solutions to millions of customers. Airtel is also investing in 5G, cloud services, and digital content platforms.
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