Quality Management
Capgemini
2 - 5 years
Pune
Posted: 17/03/2025
Job Description
Job Description
1. Executing end to end Process consulting projects based on ITIL V3/V4, ISO 20000 CMMI SVC models and frameworks2. Strategize and Design Services3. Lead and Manage Transition / Transformation programs4. Design ITOM, Define Governance, DevOps, Agile / SAFe5. Conducting process assessments and prepare gap analysis reports, Establishing Process Improvement Roadmaps, Process Definition with the help of Process6. Requirement Specification Document, Piloting, Development and institutionalizing the new process7. Drive Continuous Service Improvement programs using various methods and techniques8. Define measurement framework for SLAKPIs9. Facilitate integration of service management tools, processes and SLA KPIs10. Perform process and SLA KPI’s testing on service management tools11. Timely reporting of the status on the assignments to clients and stakeholders 12. Conducting ITIL training programs at all levels and active involvement in development and maintenance of training course materials13. Ownership of client engagements and quality deliverables
Primary Skill
s1. Experience in defining ITIL processes 2. Should have executed end to end consulting assignment which includes Service Design, Gap analysis, Process Definition, implementation road map and auditing3. Knowledge on Application and infrastructure Maintenance lifecycle and Transition4. Experience in working directly with clients5. Excellent communication, interpersonal & presentation skills Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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