Job Title: Quality Coach

Shift Schedule: Full-Time, Onsite @ Office, 5:30 PM - 02:30 AM IST

Office Location: Kharadi, Pune, IN

Join Our Team at Unbound IA!

Job description:

Monitor calls and coach the BDRs for performance enhancement and call quality.

Conduct disposition analysis and build insights for coaching

Prepare TNA and provide insights for the Ops department

Conduct Need based trainings to enhance call quality

Ensure calibration of the Process standards and run activities to drive consistency

Audit call notes and Lead handover to deliver better quality

Provide learning and coaching opportunities to program teams, and work with supervisors to take corrective action if necessary.

Prepare reports and manage data relevant to the program performance and Coaching plans.

Key Qualifications:

College Degree in any stream

Experience in coaching and good understanding of the different coaching concepts

Adept at engaging with international clientele

Able to effectively understand and communicate using American dialect.

Experience with any of the following is highly desirable:

Any candidate with BDR/ SDR experience

SQL/BANT/Appointment Gen, campaign types in Demand Generation

Drafting call notes/ call comments for client deliveries.

Experience in leading a QA Team OR worked delivering HQL/ SQL campaigns

Candidates who have worked in Cold call centers with experience in telesales

Business Acumen for the B2B lead generation industry (Only from B2B lead gen domain) Minimum 2 years

Benefits:

Competitive Salary and Commission Structure: A rewarding compensation package that acknowledges your skills and contributions.

Comprehensive Health Benefits Package: Full range of health benefits to support you and your family.

Dynamic and Collaborative Work Environment: A vibrant and supportive team atmosphere that encourages innovation and teamwork.

Quality Coach