Quality Auditor
Snapdeal
1 - 3 years
Gurugram
Posted: 23/12/2025
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Job Description
Responsibilities
- Conduct audits & ensure SOP adherence
- Deep-dive into data using Excel (pivots, lookups, formulas, slicing & trend analysis)
- Design & deliver impactful training sessions (TNA, TNI, SOPs, engaging content)
- Analyze data, identify gaps & drive action plans
- Collaborate with stakeholders to optimize processes
- Maintain QA & training documentation
- Lead and support project-driven initiatives to improve quality and training effectiveness
- Demonstrate strong ownership in end-to-end execution of audits, training, and process improvements
What Were Looking For
- 1-3 years of QA experience (preferably in call center / e-commerce)
- Strong MS Excel expertise
- Skilled in training delivery & module creation
- Analytical, detail-oriented & independent worker
- Graduate with excellent communication skills
- Knowledge of CSAT, NPS, FCR is a plus
- Open to travel for training/audits
- Certification post-training
- Project-driven mindset with ability to take complete ownership of tasks and deliverables
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