Quality Auditing Specialist

Skill required: Trust & Safety - Quality Management
Designation: Quality Auditing Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Enables a superior brand experience , accelerates responsible growth and creates a secure environment In Quality Management, you will be overseeing all activities and tasks needed to maintain a desired level of excellence. This includes the determination of a quality policy, creating and implementing quality planning and assurance, quality control, and quality improvement.
What are we looking for? Adaptable and flexible Agility for quick learning Commitment to quality Detail orientation
Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts 1. Managing the end-to-end Quality, Training & Policy (QTP) strategy and execution across sites 2. Responsible for the performance of the QTP Teams across sites & regions 3. Define and execute on standard documentation strategy for QTP function ensuring qualitative and quantitative metrics (as agreed with client) are defined for the success of each function 4. Define and execute measurement strategies for functional scorecards within Site 5. Engage with QTP & operations team across sites to ensure processes continue to meet business outcomes 6. Communicate critical feedback and best practices from all regions to site delivery teams 7. Enable change management execution 8. Improve, align, and maintain processes across functional skills of quality, training and policy center of excellence across multiple regions within their specific Service Provider 9. Monitor performance through metric review and statistical inference to drive improvement 10. Provide recommendations for re-engineer existing processes which are broken or not delivering results for scaled review 11. Orchestrate cross-functional role to aid business metric achievement 12. Establish and provide functional skill development strategies to attract and retain the best talent 13. Establish governance engagements and communicate execution strategy and provide progress 14. Engage with counterparts on regular frequency to drive partnership and collaboration