Quality Auditing Analyst
Accenture
0 - 3 years
Bengaluru
Posted: 11/08/2025
Job Description
Designation: Quality Auditing Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs To identify any kind of discrepancies or errors which affects the session integrity, resulting in client escalation or SLA misses and to achieve 100% scheduling accuracy. This also involves assessing and monitoring the quality of training programs, activities and resources to ensure they meet the Process standards and guidelines. Talent & HR process Define an organizations talent management approach, mapping a business future skills and talent needs against current skills and capabilities and then defining the investments required to fulfill strategic talent objectives.
What are we looking for? •Written and verbal communication Education: • Bachelors degree Work Experience: • Knowledge of typical scheduling methodology • A background in administrative roles • Professional experience of minimum 3years and above in service environment •Critical Thinking •Problem Management • Good written and verbal communication skills. • English language proficiency required. • Good organizational & communication skills. • Multi-cultural awareness. • Detail oriented. • Ability to work on own Initiative. • Critical thinking / problem solving skills. • Team player/ collaborative • Focus on data accuracy. • Issue resolution/ Provide RCA. • Quality driven – in communications and all system transactions. • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts • Conducting audits of learning management systems (LMS) or other training platforms to ensure data integrity and compliance with organizational standards. • Developing and implementing quality assurance procedures and guidelines for learning administration processes, such as course scheduling, enrollment, and participant tracking. • Collaborating with learning administrators, trainers, and subject matter experts to identify areas for improvement and implement corrective actions. • Reviewing and verifying training materials, including presentations, manuals, and online modules, for accuracy, clarity, and relevance. • Providing feedback and coaching to learning administrators to enhance the quality of their work and improve overall performance. • Monitoring training delivery methods, such as instructor-led sessions, virtual classrooms, or e-learning modules, to ensure they align with best practices and meet quality standards. • Analyzing training metrics and evaluation data to identify trends, issues, and opportunities for enhancement. • Participating in the development and implementation of continuous improvement initiatives to enhance the overall effectiveness of learning and development programs.Any Graduation
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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