Quality Assurance Officer

Job Title:

Quality Assurance Officer - Medication Monitoring & Care Planning

Department:

Quality Assurance

Reports To:

QA Lead / Registered Manager

Working Pattern:

Rotational shifts including weekends (flexibility required)

Role Purpose

The Quality Assurance Officer will support the organization by ensuring high standards of care delivery, accurate documentation, and safe medication practices. The role focuses on drafting and reviewing personalized care plans, monitoring medication administration, and ensuring compliance with CQC standards and organizational policies.

Key Responsibilities

1. Care Planning & Documentation

• Draft, review, and update personalized care plans in collaboration with care teams
• Ensure care plans are needs-led, accurate, and compliant with CQC standards
• Draft and maintain personalized daily logs reflecting service user needs and risks
• Provide regular updates to care documentation following changes in condition or support needs

Daily Logs to include:

• Access to property
• Service user interaction and communication
• Infection control and PPE
• Personal care and continence care
• Nutrition and hydration
• Medication administration
• Sensory impairment support
• Wellbeing monitoring
• Shift handover notes

2. Medication Monitoring & Auditing

• Monitor the Medication WhatsApp Administration Group
• Identify, address, and follow up on medication errors or discrepancies
• Provide guidance to care workers and escalate concerns to management where required
• Conduct regular EMAR audits, ensuring records align with prescriptions and care plan
• Support safe medication administration practices across services

3. Tracker & Record Management

• Maintain a Service User Tracker, including:
• Active services
• Holds and suspensions
• Care documentation status
• Maintain a Medication Tracker, ensuring:
• Timely ordering and delivery of medication
• Liaison with pharmacies
• Continuity of medication supply

4. Communication & Quality Oversight

• Liaise with care workers, coordinators, managers, pharmacies, and GPs
• Support quality improvement through audits and feedback
• Ensure compliance with organizational policies and procedures

5. Person Specification

Essential

• Background in health, social care, or a medical-related field
• Understanding of clinical and medication terminology
• Strong written and spoken English
• Excellent attention to detail
• Effective communication and information-gathering skills
• Good typing speed and IT literacy
• Confident use of digital tools (including ChatGPT for drafting support)
• Knowledge of medication administration processes

Desirable

• Care Certificate
• Experience with EMAR systems
• Previous QA, auditing, or compliance experience
• Understanding of staff supervision and CPD

Knowledge & Training (to be gained or demonstrated)

• Drafting personalized care plans and daily logs
• Auditing medication administration and EMAR
• Maintaining QA and medication trackers
• Knowledge transfer and reverse KT processes
• CQC Regulations: 9-20
• Organizational values, policies, and procedures
• Local authority structures, contracts, and funding streams
• Complaints procedures
• Cultural awareness and staff diversity
• Organizational hierarchy and key contacts