Quality Assurance, Monitoring and Testing Lead Analyst

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Job Overview

Job Description:

Technology & Business Enablement (T&BE) empowers Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing technical solutions and infrastructure across the firm. T&BE is responsible for the technology and infrastructure colleagues use, defending the firm from cyber-attacks, and processing every loan, transaction, trade, and customer request that comes into the firm. Our teams re-engineer the client and partner experience to deliver excellence through secure, reliable and controlled services, focused on making Citi a simpler bank that is easier to work and do business with. Another critical component of T&BE is the Enterprise Data Office which is responsible for overseeing Citi’s Data strategy and implementation. This includes driving consistent standards and capabilities for enterprise data management. Within T&BE, the Chief Operating Office (T&BE COO) drives a strong focus on risk and controls, compliance and value across T&BE organization and oversees Controls, Analytics and Decision Management, Quality Assurance, Regulatory Management, Data and Transformation for Technology, as well as Business Execution for our Technology, and Foundational Services functions. The T&BE Quality Assurance (QA) function sits within T&BE COO organization and is responsible to provide independent and objective assessment on the effectiveness, quality and timeliness of the remediation of high severity issues and Transformation regulatory commitments across T&BE globally. This is a role reporting to the Data Quality Assurance Director based in London, Mumbai or New York

Key Responsibilities: 

• Manage and deliver assigned QA portfolio to ensure on-time and quality execution of QA reviews in conformance with T&BE QA procedure.

• Design and execute T&BE QA reviews/assessments to provide independent assurance/check and challenge on the design and operating effectiveness and sustainability of the remedial actions (controls / one-time remediations) implemented to address high severity issues/Transformation regulatory comments at a global or regional level.

• Support high severity issue and Transformation regulatory commitment owners towards effective and on-time remediation.

• Facilitate and lead in-depth analysis for identified QA concerns, gain agreement on planned actions, and provide strategic remediation paths for key issues.

• Support T&BE QA management to substantiate, follow up and escalate concerns timely and consistently.

• Support T&BE QA Director (QAD) and QA lead in fostering a strong partnership across T&BE, Global Business Risk and Controls, 2nd, and 3rd line functions to drive accountability and ownership to deliver on remediation activities.

• Support T&BE QA management to escalate concerns timely, consistently and at the right levels by contributing to senior management reporting.

• Be proactive and self-motivated in driving quality, timely reviews/assessments end-to-end, managing risks / issues, and taking corrective action as necessary to meet review deadlines.

• Ability to manage multiple competing priorities and meet strict deadlines, both internal and external (e.g., regulators).

• This is a global role and involves interaction with stakeholders across APAC, EMEA and NAM. Work timings accordingly will remain flexible.

Qualifications: 

10+ years of experience.

• Extensive experience in data management, risk and control, supervision, issues management QA / control and monitoring processes.

• Specific subject matter expertise regarding data solutions including lineage, architecture and authoritative data sources, etc., data management, data governance, and risk and control disciplines within Data and/or Technology processes.

• Ability to effectively drive and lead change in an organization with Citigroup’s size.

• Meaningful knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance.

• Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs.

• Comprehensive knowledge and understanding of strategic elements of financial, operational, technical, and regulatory environment across the company.

• Experience in regulatory data remediation activities.

• Broad understanding of relevant banking regulation and supervisory expectations for large complex financial institutions.

• Well-developed listening skills and a strong ability to engage at the executive management level by providing proactive support and advice on a variety of risk matters.

• Superior oral and written communication skills, and in particular ability to articulate and influence senior stake holders.

• Strong leadership skills and demonstrated experience with a proven track record in driving positive and sustained change.

• Proven record of effective communication with regulatory bodies and awareness of relevant banking regulation and supervisory expectations.

• Ability to lead by example, strong influential and interpersonal skills, used to deliver results and push the organization agenda in a complex environment.

• Strong ability to engage at the senior management level and demonstrated communication experience at different levels of organization.

Education: 

Bachelor's/University degree, Master's degree preferred.