Quality Assurance Manager

Experience Range: 1216 years of progressive experience in Quality Assurance, with a strong

background in managing QA for complex, integrated systems.

Location: Mahadevapura, Bengaluru-48

Work Mode: WFO, All days

Technical Expertise: Test Management, Hands-on with Manual and Automation Testing

Domain Expertise: Embedded and IoT-based solutions, specializing in HardwareFirmwareCloud

Integration testing.

Role Overview:

The QA Manager is responsible for defining, governing, and scaling the overall quality engineering

strategy while closely working with Clients on-site. This role focuses on strategic ownership,

leadership, and risk management, while being hands-on and overseeing experienced QA resources

responsible for execution. The position requires strong technical and domain depth, business

acumen, and the ability to translate quality metrics into actionable insights and release decisions.

Key Responsibilities:

1) Technical Skills and Competencies

1.1) Must Have

The QA Manager must possess the technical acumen to define and govern the overall quality

engineering strategy, rather than focusing on execution.

Test Strategy & Architecture: Requires the ability to design and implement a holistic End-to-

End Test Strategy that spans the complex integration points (UI, API, Desktop App, and

Firmware Sync). This includes defining the appropriate level of testing for each component.

Automation Governance: Must possess expertise in setting the Automation Roadmap and

calculating ROI. This involves strategically selecting and guiding the implementation of

scalable automation frameworks (e.g., Python, Cypress, Postman) and ensuring framework

maintenance and reusability are prioritized by the Lead QA.

Coding/Scripting Proficiency: Proficiency is required with automation code in languages like

Python or Java to effectively develop automation code and guide the team Test Architecture

decisions and perform high-level framework and code reviews.

DevOps & CI/CD: A deep understanding of DevOps principles is essential to drive the Quality

Integration into CI/CD. The manager must ensure that continuous testing and quality gates

are embedded and enforced within the development and deployment pipelines (like Azure

Pipelines), actively fostering a "Shift-Left" quality culture.

Non-Functional Testing (NFT) Strategy: Experience is needed in strategizing and overseeing

crucial NFT initiatives, particularly Load, Performance, Compatibility Testing, UI Testing,

Usability Testing,and Scalability testing, which are critical for the backend of any smart

solution or IoT platform handling numerous concurrent device connections.

Technical Domain Knowledge: Requires a strong comprehension of the underlying

architectural components of the smart solutionincluding device connectivity, data

synchronization protocols, cloud services (like microservices), and API designto effectively

assess technical risks and testability.

Metrics & Analytics: Proficiency in defining, tracking, and translating key quality metrics

(such as Defect Leakage, Automation Coverage %, and Mean Time to Detect/Resolve) into

actionable business insights, clear risk assessments, and process improvement plans.

Environment & Configuration Strategy: The ability to define the high-level strategy for test

environment provisioning, maintenance, configuration management, and the reliable

handling of realistic test data across all integrated system components.

1.2) Good to Have

Security Testing Governance: Experience integrating or overseeing advanced security

testing (e.g., penetration testing, vulnerability scanning) into the SDLC, particularly for API

and device communication with help of Security Experts.

Cloud Platform Familiarity: Practical familiarity with the relevant cloud platform (AWS,

Azure, or GCP) used for hosting the backend/API services is beneficial.

Quality Management Certifications: Certifications such as ISTQB Advanced Level - Test

Manager or Certified Quality Manager (CQM) demonstrate formal expertise.

Test Data Management Tools: Experience with advanced tools and techniques for synthetic

data generation and data anonymization.

2) Candidate Profile and Competencies

Stakeholder Management & Communication: Requires skills as an Executive Communicator

& Negotiator. They must have very good verbal and written communication skills to

articulate complex technical quality risks, test statuses, and resource needs to senior

business leaders and non-technical clients/stakeholders. They must be able to diplomatically

negotiate scope changes, timelines, and quality trade-offs.

Strategic Planning: Must possess a Visionary Quality Roadmap capability. This means

developing a long-term, multi-project quality roadmap that aligns QA goals with the

organization's overarching business and technology strategy. They must excel at managing

competing priorities and effectively allocating resources.

Risk & Decision Making: Requires the skills of an Expert Risk Assessor. They must have high

competency in leading rigorous risk analysis and making definitive Go/No-Go release

decisions, ensuring these decisions are based on data, established risk tolerance, and clear

understanding of the business impact.

Process Improvement: A proven track record of auditing and continuously improving

existing QA processes, methodologies (e.g., Agile/Scrum adaptation), and tool utilization.

They should lead initiatives focused on increasing test efficiency and reducing the Cost of

Poor Quality.

Cross-Functional Collaboration: Must be a Bridge Builder, expert in collaborating seamlessly

with Product Owners, Development Managers, Tech Leads, Development Teams and

Infrastructure/DevOps teams. Their goal is to embed quality practices throughout the entire

development lifecycle, rather than just focusing on end-of-cycle testing.

Leadership & Mentorship: Must be a Servant Leader and Coach with proven experience in

building, managing, and mentoring a high-performing QA team. This includes knowing when

and how to delegate technical ownership to Team while fostering a team culture of quality

ownership, accountability, and continuous learning.