Quality Assurance-Engagement Manager I 14 To 16 Years I Kolkata
Capgemini
5 - 10 years
Kolkata
Posted: 27/02/2025
Job Description
Job Description
Deliver highly effective quality assurance processes and performance metrics to ensure quality related to marketing campaign processes and sales support activitiesProvide support in executing initiatives of operational excellence in the form of reporting and process improvements.Ensure that all compliances, both regulatory and corporate, are followed precisely by delivery teamConduce audits and ensure audit findings are addressed by service delivery manager and leadershipIntegrate Quality Management System to the standard operating procedures to ensure continuous monitoring and course correctionAssist in developing corrective action plans post internal or external audit Work with leadership assure adequate corrective actions are implemented. Standardize tracking and trending of deviations and corrective actions among different service delivery sites so there is consistency and high- level metrics for eachAssist in the drafting of SOPs and other documents for use in day-to-day operationsParticipate in internal team meetings and stay updated on the requests from clientsUnderstand the cross functional capabilities and suggest new ideas that improvise the existing processesPlay an instrumental role in participating in review of standards, procedures, tools, and processImplement quality assurance standards and provide accurate feedbackOn-board new and retrain existing users in the marketing campaigns and MDF processesAnalyse the requirements and identify the needs of test plan/cases/user scenarios based on the functionality and requirementRegular reporting on the sales support activities and process outcomesRegular reporting on repetitive errors & logs
Primary Skill
sCapable of quick learning and delivering quality solutions as an individual and as part of the teamExcellent communication skills, both written and verbalStrong computer skills and knowledge of QA applicationsStrong analytical and problem-solving skillsMeticulous attention to detailStrong lean six sigma and process excellence skills; green belt or black belt qualification would be advantageousExperience in using the Microsoft Office suite with good Excel and PowerPoint skillsSecondary SkillsAccountabilityActive ListeningAdaptabilityAnalytical ThinkingBusiness AcumenBusiness PartneringBusiness TransformationChange ManagementCoaching ConfidentialityCollaborationCommercial ManagementComplex Engagement ManagementContract ManagementCrisis ManagementCritical ThinkingCultural AwarenessCustomer CentricityData-Driven Decision-Makinge-Greate-KPIe-MMXe-MonitoringEmotional Intelligencee-skillsEstimatingExecutive PresenceFinancial AnalysisFinancial ControlFinancial ReportingInfluencingLean Portfolio ManagementManaging Difficult ConversationsMicrosoft ProjectNegotiationProblem SolvingProject Financial PlanningProject GovernanceProject ManagementProject PlanningQwizRelationship-BuildingRisk AssessmentRisk ManagementScope ManagementScrumStakeholder ManagementSTARStorytellingStrategic ThinkingTeamworkTime ManagementUnified Project Management (UPM)Unified Service Management (USM)Verbal CommunicationWritten CommunicationAgile (Software Development Framework)DelegationUPM (Methodology)USM (Methodology)Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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