Quality Assurance Consultant L3
Wipro
5 - 10 years
Chennai
Posted: 3/11/2025
Job Description
Job Description
Role
Quality Assurance Consultant
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Do
- Support process excellence initiatives and drive improvement projects.
- Drive benchmarking and best practices deployment across accounts.
- Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks.
- Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
- Drive projects to improve and maintain the profitability of the process.
- Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors.
- Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes.
- Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc.
- Ensure all process metrics are met.
- Lead quality report and dashboards.
- Support in SOP and VSM creation.
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About Company
Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.
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