Quality Assurance Analyst-Nutrition

Quality Assurance Analyst Nutrition

Location: Gurgaon

Type: Full-time

About the Role

Sova Health is looking for a Quality Assurance Analyst to evaluate and improve the quality of customer interactions across sales and nutrition coaching functions. This role is critical in ensuring adherence to quality standards, SOPs, and brand guidelines while driving better performance, customer experience, and operational excellence.

Key Responsibilities

• Review and evaluate customer interactions, including calls, chats, emails, and consultations
• Ensure adherence to SOPs, quality benchmarks, and brand guidelines
• Share clear, constructive feedback with sales representatives and nutrition coaches
• Maintain QA scorecards, audit reports, and performance trackers
• Identify trends, gaps, and continuous improvement opportunities
• Collaborate with Sales, Nutrition, Operations, and Training teams
• Handle sensitive customer and business data with strict confidentiality

Preferred Qualifications

• Graduate in any discipline (Nutrition / Health Sciences background preferred)
• Prior experience in Quality Assurance, Auditing, CX, Sales QA, or Nutrition QA preferred
• Strong communication and analytical skills

Key Skills

• High attention to detail
• Strong verbal and written communication
• Proficiency in Excel / Google Sheets
• Analytical and structured thinking
• Process-oriented mindset

Why Join Sova Health?

• Mission-driven, high-impact health-tech startup
• Exposure across sales and nutrition quality functions
• Collaborative, ownership-driven culture
• Strong growth opportunities within QA and operations

Send your applications to