Quality Assurance Analyst

• Data Analysis - Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause Analysis for process deviations)
• Understand customer expectations and build in the required changes into the processes
• Provide data inputs to internal stakeholders
• Implement key initiatives for process improvement
• The incumbent should have excellent analytical, problem-solving capabilities and lateral thinking skills
• Deep domain process / domain knowledge with ability to interpret scenarios in respect of process compliance based on facts and data.
• Flexibility and Availability for any ad-hoc business requirement
• Collecting data and creating reports that would provide Daily operational feedback to the client on the operations
• Research best practices to develop metrics and methods to collect and analyze customer data and feedback
• Create dashboards, reports, and visualizations to analyze metrics and develop insights from various sources

QUALIFYING CRITERIA

• Excellent verbal and written communication (English)
• 1 + years of experience in the Quality domain handling sales accounts.
• Expertise in MS tools is a must (Excel, Word, PowerPoint)
• Good Knowledge of Audit and Evaluation function
• Analytical bent of mind
• Not more than 2 absent (uninformed leaves) in last 3 months
• The applicant should not be on any active CAP/DAP/EDP
• Successfully achieved with score not less than 350 in the last appraisal
• Graduate